Access Statement For The Swan Hotel

Introduction

Pre-Arrival

• The Swan Hotel can be contacted by phone 01962 732302, Fax 01962 735274 or email swanhotel@btinternet.com. There is also a website for the hotel www.swanhotelalresford.com.
• The hotel has a private car park. The nearest railway station is in Alton (10 miles) or Winchester (7 miles). Both stations have taxi ranks outside, with prebookable accessible taxis - Wintax Taxi Service - 01962 866208. A full list of local taxis companies is available at reception.
• Buses from Alton & Winchester stop outside the hotel and run at one bus per hour.
• The hotel can cater for special diets - diabetic, gluten etc - if prebooked.

Arrival & Car Parking Facilities

• The hotel is open from 7am until 11pm daily. As there is no night porter, if arriving after 11pm, please can you notify the hotel so that a member of staff is available at check in.
• The car park is situated at the rear of the hotel. Assistance can be provided with luggage and if a ground floor room has been booked, parking is available outside the door. The hotel has 20 Car Park Spaces & 1 Disabled Space.

Main Entrance & Reception

• Reception is open from 7am until 11pm. There is no night porter so in an emergency ring extension 409. If entry is required after 11pm, then access can be gained by using the front door key on the key ring. Please make sure you take your key with you for late entry.
• The hotel has no lift.
• There is seating available in the reception area, and a ramp that connects the reception to the buffet bar and bar. If required the ramp doorway can be made wider by the opening of the other door.

Public Areas - General (Internal)

• The Reception, Buffet Bar, Bar & Dining Room are all on one level, & are carpeted throughout. There are 2 private function rooms - The Cygnet, the front dining room, which seats up to 35 and is on the same level as the Bar & Buffet Bar & The Undercroft, which seats up to 100, which is accessible only by stairs.

Public Areas - WC

• The toilets are situated via 3 steps from the bar. There is no disabled toilet available in the bar/restaurant however if you ask a member of staff, they will allow access to the toilet in room 425 (disabled access). o Baby Changing Facilities are available in the Ladies Toilet.

Restaurant / Dining Room, Bar & Lounges, Take Away & Cafe

• To access the buffet bar from the car park, there is a paved ramp that leads straight to the buffet bar entrance door.
• The tables & seating are moveable. All tables are at the same height.
• The hotel can cater for special dietary requirements on request.
• Waitress Service is available, however at busy times we request that the customer goes to the counter. We are very happy to provide waitress service if the customer prefers.

Laundry

• There is no Laundry Room, however a Laundry Service is offered on request. Please ask for a current price list.

Conference & Meeting Rooms, Banqueting, Clubs, Entertainment

• There are 2 meeting rooms available. The Front Dining Room, The Cygnet seats up to 15 Boardroom style, or The Undercroft, seats up to 35 Boardroom style. Access to the Undercroft is only available by stairs.
• The Swan Hotel holds meetings for the following societies:
• Rotary meeting every Monday Evening
• R.A.F.A first Thursday of Month
• Royal Naval Association meets 2nd Tuesday of each month.
• Royal British Legion meets every two months

Bedrooms

• All bedrooms in the main hotel are accessed via two flights of stairs.
• However in the annexe of the hotel, there are 5 rooms that are accessed directly from the car park. Four of these rooms (twins, doubles & family) are accessed via three steps. Room 425, a twin room, is wheelchair accessible, and has a wet room with a handrail. However, the bedroom has no handrails. Dogs are allowed to stay in main hotel rooms only unless Guide/Hearing Dog.

Bathroom, Shower-room & WC [Ensuite or Shared]

• All rooms in the hotel are ensuite. All rooms in the main hotel (except one which has a bath) have showers, which the guest needs to step up and in to. Rooms in the Annexe have both Shower & Bath.

Grounds and Gardens

• The hotel has no garden. However there is a terrace at the back of the hotel with tables & chairs. This is situated next to the car park.

Contact Information

• Address: 11 West Street, Alresford, Hampshire, SO24 9AD
• Telephone: 01962 732302
• Fax: 01962 735274
• Minicom: Not Available
• Email: swanhotel@btinternet.com
• Website: www.swanhotelalresford.com
• Hours of operation: 7am - 11pm
• Emergency number: Ambulance, Fire, Police 999 Duty Manager 409
• Local carers: Dr 01962 732345