At The Swan Hotel, Alresford we want to make everyone’s stay as enjoyable as possible, and we try to provide suitable access for all our guests, whatever their individual needs. We aim to accurately describe our facilities and services to give you the confidence to book the right room for your specific requirements. If you have any specific questions, please feel free to call us and we will endeavour to help.
At a Glance
• The main entrance has level access with a ramp. The ramp is permanent. The main door is side hung and manual
• There is level access from the main entrance to:
– Bedroom: Twin bedroom (if requested)
– Terrace area with chairs and tables
– Disabled toilet and nappy change
ACCESS WITH STEPS
• There are steps from the main entrance to:
– The Undercroft
– Main toilets
– All bedrooms in the main hotel and most of the annex bedrooms
• We have non-allergic bedding on request.
LEVEL ACCESS BEDROOM
• The route to the bedroom is 750mm wide, or more
• The bedroom door is 750mm wide, or more
• There is unobstructed floor space 1200mm by 900mm, or more
• The bathroom has a level access shower
• The (bedroom) TVs have subtitles
• The walls and the doors in the main building have high colour contrast
• We can supply information in large print at request
All bedrooms in the main hotel are accessed via two flights of stairs. However in the annexe of the hotel, there are 5 rooms that are accessed directly from the car park. Four of these rooms (twins, doubles & family) are accessed via three steps. Room 425, a twin room, is wheelchair accessible, and has a wet room with a handrail. However, the bedroom has no handrails. The hotel can cater for special diets – diabetic, gluten etc – if pre-booked.
The nearest railway station is in Alton (10 miles) or Winchester (7 miles). Both stations have taxi ranks outside, with pre-bookable accessible taxis – Wintax Taxi Service – 01962 866208. A full list of local taxis companies is available at reception.
Buses from Alton & Winchester stop outside the hotel and run at two buses per hour.
ARRIVAL & CAR PARKING FACILITIES
The hotel is open from 7am until 11pm daily. As there is no night porter, if arriving after 11pm, please can you notify the hotel so that a member of staff is available at check in. The car park is situated at the rear of the hotel. Assistance can be provided with luggage and if a ground floor room has been booked, parking is available outside the door. The hotel has free parking with 20 Car Park Spaces & 1 Disabled Space. If the Car Park is full there is free ‘time limited’ parking in both roads surrounding the hotel, including 2 disabled parking spaces less than 50 metres from the main entrance of the hotel. There is also reasonably priced parking in the steam railway car park, including some disabled parking, this is around 2 minutes walk from the rear entrance of the hotel.
MAIN ENTRANCE & RECEPTION
Reception is open from 7am until 11pm. There is no night porter so in an emergency ring extension 409. If entry is required after 11pm, then access can be gained by using your room key in front door or the side door in the car park, (under the balcony). Please make sure you take your key with you for late entry.
The hotel has no lift.
There is seating available in the reception area.
PUBLIC AREAS – General (Internal)
The Reception, Dining Room, Bar, Watercress Room and Snug are all on one level. There are 3 private function rooms – The Watercress Room, the front dining room, which seats up to 35, The Dining Room which seats up to 60 people, & The Undercroft, which seats up to 100, which is accessible only by stairs and is sited below the hotel.
PUBLIC ACCESS – WC
A disabled toilet is sited by reception. Baby Changing Facilities are available in the disabled toilet.
Restaurant / Dining Room, Bar & Lounges
To access the reception, restaurants and bar there are paved ramp that lead directly to both the bar and reception area.
The tables & seating are moveable. All tables are at the same height.
The hotel can cater for special dietary requirements on request.
Waitress Service is available, however at busy times we request that the customer goes to the counter. We are very happy to provide waitress service if the customer prefers.
There is no Laundry Room, however a Laundry Service is offered on request. Please ask for a current price list.
CONFERENCE & MEETING ROOMS, BANQUETING, CLUBS, ENTERTAINMENT
There are 2 meeting rooms available. The Front Dining Room known as The Watercress Room seats up to 15 Boardroom style, or The Undercroft, seats up to 35 Boardroom style. Access to the Undercroft is only available by stairs.
The Swan Hotel holds meetings for the following societies:
Rotary meeting every Monday Evening
R.A.F.A first Thursday of Month
RNA second Tuesday of Month
PIGS Association second Thursday of Month
All bedrooms in the main hotel are accessed via two flights of stairs.
However in the annexe of the hotel, there are 5 rooms that are accessed directly from the car park. Four of these rooms (twins, doubles & family) are accessed via three steps. Room 425, a twin room, is wheelchair accessible, and has a wet room with a handrail. However, the bedroom has no handrails. Dogs are allowed to stay in downstairs annexe rooms only unless Guide/Hearing Dog.
Bathroom, Shower-room & WC [Ensuite or Shared]
All rooms in the hotel are ensuite. All rooms in the main hotel (except one which has a bath) have showers, which the guest needs to step up and in to. Rooms in the Annexe have both Shower & Bath, with one twin room having a wet room with wheelchair access
GROUND & GARDENS
The hotel has no garden. However there is a terrace at the back of the hotel with tables & chairs. This is situated next to the car park.
Address: 11 West Street, Alresford, Hampshire, SO24 9AD
Telephone: 01962 732302
Fax: 01962 735274
Minicom: Not Available
Hours of operation: 7am – 11pm
Emergency number: Ambulance, Fire, Police 999
Duty Manager 409
GP Surgery: 01962 732345
We welcome your feedback to help us continuously improve if you have any comments please phone 01962 732302 or email firstname.lastname@example.org